Frequently asked questions

General Product Overview

What is Ostronaut, and how does it work?
Who is Ostronaut designed for?
What makes Ostronaut different from traditional learning platforms?
How is bite-sized learning beneficial for professionals?
How long are the typical lessons or modules?

Getting Started

How do I sign up for Ostronaut?
Is Ostronaut free?
Can I access courses on mobile devices?
Do I need to complete a course in one sitting?
How do I find a course that's right for me?
Can I pause and resume lessons at any time?

Features and Learning Experience

What are the key features of Ostronaut?
How does gamification work in Ostronaut?
Are there quizzes or assessments in the courses?
How do I track my learning progress?
Can I interact with other learners or instructors?
What happens if I forget to finish a lesson?

Course Content and Structure

What types of courses are offered on Ostronaut?
How often are new courses added?
Are the courses accredited or recognized by institutions?
Can I suggest a new course or topic?
Are the courses self-paced or instructor-led?
Can I download course content for offline use?

Pricing and Subscription

What pricing plans are available for Ostronaut?
Do you offer any discounts for teams or bulk purchases?
How do I upgrade or downgrade my subscription?
What is your refund policy?
Are there hidden fees or extra charges for certain features?

Account and Privacy

How do I reset my password?
Can I change my account information?
What happens to my data if I cancel my subscription?
How do you protect my personal data?
Is my payment information secure?
How do I delete my account?

Technical Support and Troubleshooting

I'm having trouble accessing a course. What should I do?
What devices and browsers are supported?
How do I report a bug or technical issue?
Still have question?

If you have any other questions or need further assistance, feel free to contact our support team at support@ostronaut.com.